Refund policy

Hush Paws Return & Refund Policy

We want you and your pet to be happy with every order. If something isn't right, we've got a straightforward 30-day guarantee.

 

30-Day Guarantee

You have 30 days from the delivery date to request a refund or replacement if your item arrives damaged, defective, or not as described. Contact us at the email below with your order number and a photo of the issue, and we'll sort it out quickly.

 

How Refunds Work

For damaged, defective, or incorrect items, we'll typically issue a full refund or send a replacement without requiring the item to be shipped back, as return shipping costs often exceed the item's value. In some cases we may ask you to send a photo or short video showing the issue before processing your refund.

 

Refunds are issued to your original payment method and may take 5-10 business days to appear, depending on your bank or card provider.

 

Questions? Email us at support@hush-paws.com.